*new* [“People making new claims for Universal Credit will no longer need to call the Department as part of the process” -9/4/20]
Call the Universal Credit [UC] helpline to arrange a phone appointment* with a work coach”
*during coronavirus emergency, appointments take place over the phone
‘How to claim Universal Credit: step by step‘ – accessed 7/4/20
Tip: When making a new UC claim there is no entitlement condition to use GOV.UK Verify to confirm your identity/address history. When making a new claim instead of using Verify you can select the option “I cannot do this online“. You can then add a note to your UC Journal asking to get a telephone call-back to undertake your first new claim appointment, as many claimants are finding it ‘almost impossible‘ to make appointments over the phone.
When claimants choose not to use Verify or registration fails the DWP can confirm ID over the phone using the Bio Test ID check process, this will build on and be based upon the identity documents you indicate you have, such as a passport, driving license and council tax bill, when you use the “I cannot do this online” option.