[Universal Credit and Verify] Fact No: 1 – You do NOT need to use Verify – DWP has alternatives to confirm claimant ID

*new* [“People making new claims for Universal Credit will no longer need to call the Department as part of the process” -9/4/20]

“If you cannot [do not want to] verify your identity online [using @GOVUKVerify]

Call the Universal Credit [UC] helpline to arrange a phone appointment* with a work coach”
*during coronavirus emergency, appointments take place over the phone
How to claim Universal Credit: step by step‘ – accessed 7/4/20

Tip: When making a new UC claim there is no entitlement condition to use GOV.UK Verify to confirm your identity/address history. When making a new claim instead of using Verify you can select the option “I cannot do this online“.  You can then add a note to your UC Journal asking to get a telephone call-back to undertake your first new claim appointment, as many claimants are finding it ‘almost impossible‘ to make appointments over the phone.

More tips: ‘Universal Credit and Verify ID: tactics to make claims go faster and get an advance payment quicker

When claimants choose not to use Verify or registration fails the DWP can confirm ID over the phone using the Bio Test ID check process, this will build on and be based upon the identity documents you indicate you have, such as a passport, driving license and council tax bill, when you use the “I cannot do this online” option.

Related:Universal Credit and Verify ID: tactics to make claims go faster and get an advance payment quicker

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